Customers must provide accurate pickup location, drop location, date, time, vehicle requirement, and contact information at the time of booking. Bookings can be made through our website, phone call, WhatsApp, or email, and are only considered confirmed once acknowledged by our team, whether verbally or in writing. For corporate transport, wedding transport, event transport, and school transport, advance booking is recommended to ensure vehicle and driver availability. Customers should also inform us in advance about any special requirements such as extra luggage, child seats, additional stops, waiting time, or a specific vehicle type, so that we can plan the trip accordingly. Incomplete or incorrect booking details may cause delays or affect service quality, and Green Transport Services will not be responsible for issues arising from inaccurate information provided by the customer.

Prices may depend on route, distance, vehicle type, travel duration, waiting time, fuel cost, tolls, parking charges, city or intercity travel, time of day, and any special requirements such as decoration for wedding transport or additional stops for event transport. Monthly rental and corporate or employee transport packages are priced separately based on the number of vehicles, working hours, and duration of the contract, and may be adjusted for overtime or extra kilometers used beyond the agreed limit. Prices quoted are estimates until final confirmation, and additional charges such as night charges, holiday charges, toll tax, parking fees, or driver allowance may apply depending on the nature of the trip. Final pricing should always be confirmed with our team before booking, and any changes in route, timing, or requirements after confirmation may result in a revised price.

Vehicle availability depends on booking schedule, season, demand, route, and overall fleet availability at the time of your requested date and time. During peak seasons, wedding or event periods, holidays, and high-demand hours, certain vehicle types may not be immediately available and advance booking is strongly recommended. We try our best to provide the exact requested vehicle type; however, if that specific vehicle is not available, we may offer a suitable alternative vehicle of similar or better standard at no extra cost, subject to customer approval. In rare situations such as vehicle breakdown, accident, or maintenance issues, we will make every effort to arrange a replacement vehicle as quickly as possible to minimize inconvenience to the customer.

Customers are responsible for providing correct and complete travel details, including pickup location, drop location, timing, and number of passengers, and for being available and ready at the agreed pickup time to avoid unnecessary delays. Customers must treat the vehicle, driver, and staff with respect at all times, and must not smoke, consume alcohol, carry illegal items, or engage in any unlawful activity inside the vehicle. Any personal belongings left in the vehicle are the customer's own responsibility, and while our drivers will try to assist in returning lost items where possible, Green Transport Services cannot guarantee recovery. Customers travelling with children, elderly passengers, or persons with special needs should inform us in advance so that suitable arrangements can be made. Failure to follow reasonable instructions from the driver regarding safety may result in the trip being discontinued.

Green Transport Services aims to provide reliable, on-time service for every booking, including airport transfers, corporate transport, and school transport where punctuality is especially important. However, delays may happen due to traffic congestion, bad weather conditions, poor road conditions, accidents, security checks, roadblocks, flight delays, government restrictions, or other circumstances beyond our reasonable control. In such situations, our team or driver will try to inform the customer as early as possible and provide updated arrival estimates. For time-sensitive trips such as airport pickups or flight departures, we recommend booking with sufficient buffer time, as Green Transport Services cannot be held responsible for missed flights, meetings, or events caused by delays that are outside our control.

Cancellation terms may depend on the booking type, the time of cancellation before the scheduled trip, how the vehicle and driver were arranged, and the specific service agreement made with the customer. Cancellations made well in advance are generally handled without issue, while late cancellations, especially for wedding transport, event transport, or pre-arranged corporate and monthly rental bookings where a vehicle has already been reserved and blocked exclusively for the customer, may involve a cancellation charge to cover driver allocation and lost booking opportunity. No-shows, where the customer is not available at the pickup point without prior notice, may also be treated as a cancellation. Any advance payment, booking token, or deposit paid may be partially or fully non-refundable depending on how close to the travel date the cancellation is made. Customers are encouraged to inform us of any changes or cancellations as early as possible so alternative arrangements can be made.

Any damage caused to the vehicle by customer misuse, negligence, or improper handling, including but not limited to torn upholstery, broken fittings, spilled food or drinks, cigarette burns, excessive dirt, or damage caused by unauthorized modifications, may be charged to the customer according to the actual repair, replacement, or professional cleaning costs incurred. Customers are also responsible for any damage caused by items they bring into the vehicle, such as sharp objects, heavy luggage, or decoration materials for weddings and events, if not handled carefully. In case of an accident caused due to customer interference with the driver or vehicle controls, or due to the customer's reckless behavior, the customer may be held liable for related costs. We recommend informing the driver immediately of any pre-existing damage noticed at the start of the trip so it is not mistakenly attributed to the customer at the end of the journey.

We reserve the right to refuse or discontinue service in situations that are unsafe, illegal, abusive, or otherwise unreasonable, including but not limited to overloading the vehicle beyond its safe passenger or luggage capacity, requests to travel to restricted, unsafe, or unlawful locations, transport of illegal, hazardous, or prohibited items, or behavior by passengers that threatens the safety of the driver, vehicle, or other road users. Green Transport Services also reserves the right to cancel or reschedule a trip in cases of extreme weather, natural disasters, security threats, government-imposed restrictions, or other emergencies where completing the journey safely is not possible. Our drivers are instructed to follow all applicable traffic laws and safety regulations at all times, and we will not accommodate requests that require breaking these laws, such as speeding, overloading, or driving in restricted zones, regardless of customer urgency.

For any questions, clarifications, or concerns about our terms and conditions, booking process, pricing, cancellations, or any other aspect of our services, please feel free to contact our support team. We are available to assist with new bookings, changes to existing bookings, complaints, feedback, and general inquiries about airport transfer, corporate transport, employee transport, wedding transport, event transport, school transport, monthly rental, and VIP transport. Our team will do its best to respond promptly and resolve any issue in a fair and professional manner, and we welcome customer feedback as it helps us continuously improve our service quality.